Legal / right of withdrawal

Withdraw a contract

Changed your mind? If you have a statutory right of withdrawal for your purchase, you can exercise it here.

The fastest way to withdraw is the form below — it sends you an immediate confirmation of receipt by email. You can also withdraw by a plain email or letter. The formal instruction for cancellation, and the model cancellation form, are further down this page.

Use the withdrawal form

Only your name and email are required — the rest just helps me find your order faster.

Instruction for cancellation

Consumers — i.e. any individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession — are entitled to cancel any contract on the following conditions:

Right to cancel

You are entitled to cancel this contract without giving any reasons. The cancellation period is 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (Sascha Zehe c/o Postflex #6060, Emsdettener Str. 10, 48268 Greven, Germany; phone: +49 1575 2452826; e-mail: sascha@thesolovideopipeline.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory.

You can also exercise your right of withdrawal online via the website at the internet address https://thesolovideopipeline.com/withdrawal. If you use this online feature, you will be sent an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

Exclusion and/or premature expiration of the right to cancel

In the case of a service contract, the right to cancel ceases to be available if we have fully performed the service and performance of the service only began after a request by you and with your acknowledgement that you would lose your right to cancel once the contract had been fully performed by us.

In the case of contracts for the supply of digital goods, the right of cancellation shall expire prematurely if we have started the performance of the contract after you have expressly agreed that we start the performance of the contract before the expiry of the cancellation period, and you have confirmed to us your knowledge that you lose your right of cancellation by agreeing to start the performance of the contract, and if we have provided you with a confirmation of the contract on a durable medium containing the content of the contract including the aforementioned conditions relating to the premature expiry of the right of cancellation.

Model cancellation form

If you wish to cancel this contract, please complete and return this form — or include the same information in any clear statement.